SAN RAMON, CA--(Marketwire - Nov 29, 2012) - xMatters, inc, the relevance engine company, today announced a new partnership with Rapid Technologies, the provider of industry-leading IT Service Management solutions. Through this joint venture, Rapid Technologies and xMatters will work to deliver an innovative solution to meet growing demand in the United States and Canada, including implementation, training and support.
"We look forward to this new partnership with xMatters. Adding their relevance engine technology to our suite of BMC Software solutions will provide our joint clients with an innovative platform like no other in the industry," said Bill Mell, Vice President of Sales, Rapid Technologies.
xMatters relevance engines combined with BMC's Business Service Management suite, can drastically reduce the time it takes to engage the right person in an incident or change process. By automating the last mile in ITSM, specifically the people part of the process, our clients can see an overall reduction in the time it takes to get the right person engaged by 85% or more.
"Rapid Technologies brings years of extensive experience with the BMC product portfolio and best practices as it relates to the ITIL framework," said David Wall VP of Alliances. "This experience, combined with xMatters relevance engines has created a unique partnership opportunity to deliver real value to clients who have invested in BMC Software."
xMatters builds relevance engines that connect people with what they need to know at exactly the right moment - so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies, and processes to help businesses run faster and smarter. More than 1000 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based in London, U.K. More information is available at www.xMatters.com or 1-877-xMATTRS.
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About Rapid Technologies
Rapid Technologies specializes in the implementation of scalable, enterprise-caliber Service Management solutions. As a BMC Software / Remedy partner since 1996, Rapid Technologies has developed a process-oriented rapid approach to delivering Service Management solutions and training based on the ITIL framework. Rapid Technologies is headquartered in Highlands Ranch, CO with offices across the United States and Canada. For additional information, please visit www.raptek.com or 1-877-727-8350.