EMERYVILLE, CA--(Marketwire - Sep 18, 2012) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced they won a Gold Stevie® Award in the 7th annual American Business Awards(SM) in the relationship management category. In addition, the company was awarded the People's Choice Award, which was determined by 98,000 public votes.
The need to address the 24/7 demands of today's digital customer has relegated customer satisfaction to the top of the business priority list. As a result, companies are looking for solutions such as IVAs that are aimed at providing high-touch engagement, available 24/7 and at a cost effective price point.
"These most recent accolades underscore the market need for a new engagement solution, powered by a conversational interface, that redefines digital customer relationships," said Alex LeBrun, CEO and president of VirtuOz. "We are honored to win both a Stevie Award and a People's Choice Award. We also applaud the efforts of our innovative customers whose vision and partnership have been monumental in helping us develop our groundbreaking virtual agent solutions."
Stevie Awards were presented in over 40 categories including Best Overall Company of the Year, Executive of the Year, and Corporate Social Responsibility Program of the Year. More than 2,600 entries from companies of all sizes and in virtually every industry were submitted for consideration.
In addition to peer-review judging where more than 200 executives across the country participated in the judging process to determine the Finalists and Stevie Award winners, every new product or service nominated in The American Business Awards was automatically included in voting for the People's Choice Stevie Awards for Favorite New Products.
Additional details about The American Business Awards and the list of Finalists and Stevie Award winners are available at www.stevieawards.com/aba.
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Supporting sponsors of The 2009 American Business Awards include High Performance Technologies Inc., John Hancock, LifeLock, RCN Corporation, Softpro, and Ultimate Software. Media sponsor is the Business TalkRadio Network. Localization partner of the 2009 Stevie Awards is Lionbridge.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.