EMERYVILLE, CA--(Marketwire - Oct 11, 2012) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that the company has been named a finalist in CRM Idol 2012 (www.crmidol.com).
Deployable across all of today's preferred customer access points including social, mobile and web, VirtuOz IVAs provide a next generation customer experience channel for some of the most heavily trafficked social, mobile and Web brands.
The four elite companies selected as finalists for the Americas category will produce a video about their company and product, which will be posted to several sites worldwide. The winner will be determined by a combination of CRM Idol judges and popular vote on the video.
"Getting to the finals has been a rigorous six-month process, and we are thrilled to have made it to this point," said Pam Kostka, chief marketing officer at VirtuOz. "It's a true testament to the dedication of our employees and our visionary clients who have been invaluable in helping us create virtual agents that are fundamentally changing the customer experience with a personalized conversational self-service interface."
Now in its second year, CRM Idol was founded by author and analyst Paul Greenberg to assist up and coming CRM companies gain visibility in the CRM community and with key industry influencers. Primary judges include notable CRM luminaries such as Brent Leary, Denis Pombriant, Esteban Kolsky, Jesus Hoyos, Laurence Buchanan, Mark Tamis, Prem Kumars and Silvana Buljan. Winners will be announced on December 5, 2012.
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.