SOURCE: Virtual Hold Technology
DUBLIN, IRELAND and AKRON, OH--(Marketwire - Jun 26, 2012) - Virtual Hold Technology® (VHT®), a world leader in enterprise conversation strategies that enhance the customer experience, has added Videlica, headquartered in Dublin, Ireland, to its vendor-partner network. From its six international offices, Videlica serves customers in 13 countries including Brazil, Argentina, Columbia, Mexico, England and Ireland. Videlica will resell the Conversation Bridge™, a multichannel callback solution for customer-focused companies.
The Conversation Bridge solves the problem of self-service dead ends and bridges the gap between all self-service applications and contact center representatives so that customers no longer have to start all over, repeat account information or wait on hold. Whether customers try to make contact over the phone, on the web, in a smartphone app, through an online social community or via a TV-console app, Videlica's Conversation Bridge provides a consistent experience across all channels and eliminates the self-service dead ends that disrupt the customer experience.
"Together, VHT and Videlica are a powerful global solutions provider for businesses that value their customer relationships," said Videlica CEO Andrew Salisbury. "This partnership will enable us to continue to answer increasing demand for customer-centric solutions that elevate the customer experience in both Europe and South America."
VHT CEO Wes Hayden said, "Videlica is well-respected internationally, and we are pleased to join with them to extend the reach of our customer experience solutions."
About Virtual Hold Technology (VHT)
VHT offers a simple solution with huge impact, enabling companies to effectively transition interactions from self-service to the people who can help the customer, regardless of interaction channel -- web, mobile app, social, device or voice. Our multichannel callback solution bridges the gap simply, cost effectively and positively from the customer's perspective. To learn how VHT can help increase your customers' satisfaction and improve your contact centers' operational efficiency, visit www.conversationbridge.com or email firstname.lastname@example.org.
Videlica specializes in improving the way your customer is handled at the contact point of your business. We also provide the runway for manufacturers of high impact technology to deliver their product into diverse geographies and into the most sophisticated companies in the world. For more information on how Videlica can improve your customers' experience, contact Customers@Videlica.com. For providers of technology that improve customer service, contact Partners@Videlica.com.