CHESTERFIELD, UNITED KINGDOM--(Marketwire - June 27, 2012) - Spencers Solicitors Limited announced today that the law firm has successfully retained its ISO 9001 certification - an internationally recognised benchmark for high quality management standards.
Spencers Solicitors are based in Chesterfield and operate across the whole of England and Wales. By retaining their ISO 9001 accreditation for over 17 years, the personal injury solicitors have proved their 'commitment to excellence' and are proud to announce the achievement this week.
The ISO 9001 qualification is audited by NQA, who investigate a company's processes to confirm that client satisfaction and procedural improvements are always at the forefront of the management's agenda.
Spencers Solicitors received its first ISO 9001 qualification in 1995. Since then, changes have been made to the audit such as an examination into the company's information systems. Moving with the times, Spencers Solicitors have successfully adhered to the all the latest ISO 9001 criteria set out in 2008.
A direct quote from the NQA assessment report reads:
'The controls in place for dealing with client requirements were found to be robust and in accordance with legal and other requirements (e.g. Solicitors Regulation Authority), with records being suitably maintained to ensure confidentiality in the matters. The company has a positive culture with regard to continual improvement that was evident at all levels. The assessor has no hesitation in recommending continued registration ISO 9001: 2008.'
Martyn Gilbert, Spencers Solicitors Chief Information Officer, announced:
'Maintaining our ISO 9001 certification for over 17 years reflects our quality-focussed mindset and commitment to excellence, which is evident amongst all staff here at Spencers Solicitors. This certification is testament to the professional approach we apply to all our activities, right through from office administration to case handling and client care.'
Spencers Solicitors is setting an example to all organisations in how to evolve according to industry best practices. Those failing to keep up, in any business sector, could be failing to satisfy customers or even endangering the safety of their employees. This effectively could increase the chances of an accident at work compensation claim coming their way - where Spencers Solicitors enter the picture again.
Meanwhile, the government turns its focus to whiplash claims and plans to crackdown on bogus cases. Spencers Solicitors are proud to be 'real solicitors for genuine accidents', so if you are amongst what the government may consider is a minority of honest claimants, get in touch with Spencers Solicitors to receive your whiplash injury compensation.
Find out more about Spencers Solicitors Limited by visiting www.spencerssolicitors.com today.
About Spencers Solicitors Limited
Spencers Solicitors are innovative personal injury solicitors who look after clients while securing comprehensive compensation on their behalf. Dealing with accident claims since 1975, the Derbyshire based lawyers are extremely experienced. Upon winning a case, Spencers Solicitors do not take any compensation from the client - who rightfully receives 100% of the compensation award.