CAMBRIDGE, MA--(Marketwire - Aug 15, 2012) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leader in Customer Relationship Management (CRM) solutions, today announced pre-configured integration of its Order Management Solution with the Tribold Enterprise Product Management™ solution. This tight integration with Tribold EPM™ allows Pegasystems clients to leverage Tribold's central product and service catalog. The combination of the Pegasystems and Tribold will create a product-aware ordering process for Communications Service Providers (CSPs), and is further validation of Pega's commitment to solve order management challenges.
Pega Order Management delivers improved efficiency and a superior customer experience by combining the entire ordering process -- offers, quoting, order capture, and fulfillment orchestration -- on a single, customizable platform. CSPs can leverage the pre-integration of purchase and fulfillment processes to Tribold to manage complex business rules regarding serviceability, eligibility, and compatibility, creating a product-aware ordering process. The integration accelerates time to market, reduces integration costs, and delivers a more agile and efficient order management process.
The Pega Order Management solution leverages a single platform and standards-based model aligned to TMForum® standards, allowing service providers to deploy once and easily reuse across other lines of business. CSPs can take advantage of Pega's Build for Change® technology to address the unique requirements and challenges within their enterprise, wholesale and consumer lines of business and can easily integrate existing Enterprise Product Catalog/Management solutions.
Quotes & Commentary:
Catherine Michel, CTO and co-founder, Tribold
"Customer acquisition and retention comes from the attractiveness and relevance of your products. Using products to drive your order-to-cash process is essential for exposing your portfolio for that very gain. Using Tribold CPQ Services Engine, the pre-integration between Tribold EPM with Pegasystems Order Management gives CSPs that critical link between their product catalog and the solutions that deliver the product to the customer. The resulting agility means lower cost and faster speed to order for products and services."
Tom Erskine, Business Line Leader, Communications and Media for Pegasystems
"Gathering the right information for order accuracy plays a key role in CSPs delivering superior customer experiences at a time when new converged services and an increase in purchasing channels have prompted massive ordering complexity. Integrating our Order Management solution to Tribold's market leading product management capabilities helps service providers ensure that their ordering processes are accurate, and also greatly improves their time to market for new converged products and services."
For more information on Pega's Order Management Solution, please visit:
To read a white paper on enabling holistic customer experiences through order management, please visit: http://www.pega.com/resources/enabling-holistic-customer-experience-with-end-to-end-order-management
For more information on Pega's CSP solutions, visit: http://www.pega.com/solutions/by-industry/communications-and-media
Read more about our success with CSPs: http://www.pega.com/solutions/by-industry/communications-and-media/customer-success
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Pegasystems revolutionizes how leading organizations optimize customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. For more information, please visit us at www.pega.com.
About Tribold (www.tribold.com)
Tribold is the leading provider of software solutions powering product agility for Communications Service Providers (CSPs) worldwide. Our objective is to enable CSPs to accelerate speed to market for new offerings, improve offer conversion rates, and improve efficiency in the fulfillment of orders.
Tribold solutions include:
- Tribold EPM (Enterprise Product Management) -- a Centralized Product & Service Catalog with end-to-end Product Lifecycle Management capabilities.
- Tribold CPQ (Configure, Price, Quote) -- a Services Engine powering the CSP Quote, Order Capture and Order Management processes.
Today, Tribold powers over US$80b of products and services for our customers. Headquartered in London, and with offices in North America and Asia, Tribold was founded in 2003 and is privately held.