MARIETTA, GA and OTTAWA--(Marketwire - Sep 25, 2012) - Optical networking specialist Optelian announces today that it has hired industry veteran Glenn Byess to head up its Optelian Services, Inc. division. Optelian recently formed the new service division to increase the efficiency of product installations and to underscore the importance of highest-quality service to its broad customer base. Byess will lead this new division out of Optelian's Marietta, Georgia, location.
With more than 22 years of industry experience, Byess was most recently an Installation Regional Manager at TE Connectivity, where he led communications and optical networking infrastructure deployments for primary Tier 1 carriers. In this role, Byess was the single point of contact for customers on optical transport equipment training, web portal training, supplier awareness, "Ask Yourself" handbook requirements and all Network Planning & Engineering quality standards. Byess oversaw a team of more than 55 professionals and led the service cost center for a nine-state regional footprint across the southern U.S.
"Smooth installations happen like clockwork -- one time in, one time out, and no customer issues," explains Byess. "That's what I'm here to reinforce at Optelian. A company's service really begins once the purchase orders are issued. High-quality ongoing maintenance and service signifies a company that cares for its existing customer base and goes the extra mile. We already do this at Optelian, but the new service division will continue to provide and expand the top-notch experience that our clients are used to."
"Glenn has a strong background in optical network installation, test and turn-up," states Dave Mills, Vice President of Sales, Service and Marketing at Optelian. "Optelian has always been focused on providing excellent customer service. With Glenn leading our new division, Optelian is now able to offer a broader installation and service experience. Glenn's rich history working with customers such as AT&T and Verizon demonstrates his high levels of professionalism and technical expertise. We are delighted to have him as part of our team and look forward to growing our service organization with Glenn at the helm."
For more information on Optelian, visit www.optelian.com.
Optelian is a trusted global provider of flexible packet-optical networking solutions. Optelian addresses the needs of access, metro, long-haul, campus and data center interconnect applications. Designed and manufactured in North America, Optelian's modular systems allow network operators to build high-capacity, next-generation, carrier-grade WDM networks. The company is known industry-wide for its exceptional product quality, superior customer support, professional services and network design capabilities. Optelian's research, design and manufacturing operations are based in Ottawa, Canada, with sales, service and marketing located in Marietta, Georgia. For more information, visit www.optelian.com, and follow us on Twitter @Optelian.