TEMPE, AZ--(Marketwire - Sep 27, 2012) - OAISYS®, a leader in business voice documentation and contact center management solutions, today announced that version 7.2 of its Talkument® and Tracer call recording solutions has been named a 2012 TMC Labs Innovation Award winner by TMC, a global, integrated media company, as presented by TMC's CUSTOMER magazine. The TMC Labs 2012 Innovation Award highlights are published in the September 2012 issue of TMC's CUSTOMER magazine.
"We are very honored to receive the 2012 TMC Labs Innovation Award from CUSTOMER Magazine. At OAISYS, we are dedicated to continual improvement to our Talkument and Tracer call recording and contact center management solutions. Version 7.2 delivers the industry's most comprehensive solution for voice documentation compliance," said OAISYS president Brian Spencer.
"Congratulations to OAISYS for being granted a 2012 TMC Labs Innovation Award. OAISYS' Talkument and Tracer solutions have been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies," said Tom Keating, CTO and TMC Labs Editorial Director.
"OAISYS has proven that its Talkument and Tracer call recording solutions are truly innovative and have made advancements in the customer experience industry," added Rich Tehrani, CEO, TMC. "We're pleased to recognize this outstanding achievement with a TMC Labs Innovation Award this year."
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating groundbreaking contributions to the industry.
About Talkument and Tracer Version 7.2
Version 7.2 of the Talkument and Tracer solutions enables users to further restrict and control information in individual call recordings on an as-needed basis to ensure instance-by-instance compliance with regulations and guidelines. These media management enhancements include Call Slicing (allows users to separate a single recording into multiple recordings); Call Merging (allows users to merge the segments of two or more recordings into a single recording); Call Redacting (allows users to highlight a section of the recording and play silence over the audio for sensitive information); and Call Segment Exporting (allows users to highlight a specific segment of a call and export only that portion as a WAV or other industry standard file format).
Also available with version 7.2 is OAISYS' Archival Database feature, which permits automatic, targeted relocation from a primary database to an archival database that still enables instant search to access the same interface used to manage online recordings. In conjunction with the version 7.2 release, OAISYS also introduced an Archiving Appliance designed to easily and efficiently archive up to one million call records for reliable, secure and instant access. Used in combination with any of the Talkument and Tracer deployment packages, this offering makes long-term compliance and voice document retention simple and affordable.
Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, as well as SIP-based communications services, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.