SOURCE: NetMotion Wireless
SEATTLE, WA--(Marketwire - Sep 6, 2012) -
Clarence Foster, Director of Support and Services at NetMotion Wireless, will discuss proven approaches to customer service excellence at the Call Center Performance, Productivity and Metrics event being held in Dallas, Texas, September 12-14.
Foster manages the NetMotion Wireless Technical Support and Customer Service teams. He is also responsible for the design, development and implementation of processes, systems and technologies that enhance the organization's overall technical support and customer service functions. Foster was previously senior wireless consultant for Digital Airwave and regional professional services manager for F5 Networks.
In the "Integrating Personal Leadership Style, Metrics and Tools to Drive Performance" session, Foster will detail the latest management and technology trends for improving technical support and customer service. He will discuss key metrics for measuring service and production levels, times to resolution and more. Attendees will learn the importance of transparency in support team performance, and proven strategies for enhancing customer support quality while simultaneously increasing employee satisfaction and retention.
The NetMotion Wireless Seattle, Washington call center serves a large base of customers across enterprise, public safety, utility, insurance and other markets. The company provides the market's most deployed mobile VPN Mobility XE and the market's only cellular network performance management software Locality.
Friday, September 14, 2012 at 11:15 AM Central
Dallas Marriott City Center, Dallas, Texas
About NetMotion Wireless
NetMotion Wireless develops software to manage, secure and optimize wireless data deployments for organizations with mobile field workers. The company's products address the unique challenges introduced by the use of wireless. Mobility XE, the market's most deployed mobile VPN, increases mobile worker productivity by keeping them connected as they move in and out of wireless coverage and roam between networks. And Locality, the first and only cellular network performance management software, provides the detailed device, network and application information organizations need to maximize their wireless investments. More than 2,000 of the world's most respected enterprise, government, utility, healthcare, public safety, insurance and other organizations rely on NetMotion Wireless to improve their mobile productivity. The company is headquartered in Seattle, Washington. Visit www.netmotionwireless.com
NetMotion and NetMotion Mobility are registered trademarks of NetMotion Wireless, Inc. Mobility XE and Locality are trademarks of NetMotion Wireless, Inc. All other trade names, trademarks and registered trademarks are the property of their respective owners.