OTTAWA--(Marketwire - Jul 10, 2012) - N-able Technologies®, the global leader in remote monitoring and management (RMM) and service automation software for managed service providers (MSPs) and IT departments, today launched N-central® 9.0, the industry's first and only standards-based RMM and service automation platform.
Designed to provide unmatched business enablement and technical excellence to N-able partners worldwide, N-central 9.0 delivers unprecedented standards for automated MSP service delivery and advanced remote control of client devices.
Widely recognized as the IT channel's #1 RMM and MSP service automation platform, the new release of N-central provides several innovative and exclusive features including the debut of N-able's highly-anticipated Automation Manager, integrated MSP Technician Runbook and new Remote Control Manager family of attended and unattended remote control products. These features all work together to ensure that N-able's MSPs are able to deliver the highest levels of customer service and efficiency and easily differentiate and demonstrate their business value.
"Since Q1 2010, N-able's MSP partners have experienced an average growth rate of more than 360 per cent," says Gavin Garbutt, CEO of N-able Technologies. "With the introduction and adoption of N-central 9.0, our MSP partners will be able to achieve an even greater growth rate that is complemented not only by an increase in profitability, but also overall performance and service capability. It's truly a game-changing technology that will give our partners an even greater edge in the market."
N-central 9.0 Features a Trio of Technology Innovation
Anchoring N-central 9.0 is Automation Manager, a unique new drag-and-drop MSP automation studio that automates best practices captured in N-able's MSP Technician Runbook to provide hundreds of pre-written, pre-tested and ready-to-use automation objects and policies covering both simple and complex tasks across IT maintenance, IT remediation and diagnostics. Fully integrated within N-central 9.0, Automation Manager is a codeless scripting solution that empowers even the most inexperienced staff to build an automation workflow and contribute at a high level, eliminating the need for time consuming and expensive scripting, as well as the likelihood for human error.
Built with flexibility in mind, N-able's new Automation Manager ships with a wide range of default automation policies and allows MSPs to easily automate policies that map to their unique service workflows and can scale rapidly to take advantage of business growth without adding to IT resources. Based upon the proven N-able MSP Technician Runbook, N-central's new automation policies combined with its advanced reporting capabilities help ensure a consistent services standard that results in higher-value, more cost-efficient outcomes for MSPs and customers alike.
N-central 9.0 also features the new Remote Control Manager | Unattended and Remote Control Manager | Attended toolset. These world-class, fully integrated connectivity tools allow MSPs to remotely access and control attended and unattended devices through NTRglobal's cloud-based agentless technology, providing an ideal solution for both reactive and proactive customers.
The enhanced Remote Control Manager toolset features a state-of-the art centralized management console, in addition to fully integrated backup and recovery, endpoint security, antispam, audit, NetFlow, GPO and policy management tools.
N-able MSP partner Dale Walls, president of Corsica Technologies based in Maryland, has beta tested N-central 9.0 and says he's looking forward to the additional IT automation and value the new platform will bring to the table. "The N-central 9.0 release has a lot to offer our business and our customers," says Walls. "The increased IT automation and integrated MSP Technician Runbook found within the new platform, combined with the enhancements to the dual remote device management module, will help us drive down labor costs and deliver even greater service and support to our customers both remotely and onsite."
N-able's COO JP Jauvin agrees. "N-able continues to introduce new technology and business support resources that enable our partners to deliver increased business value to their customers and achieve greater profitability and performance," says Jauvin. "With the advent of N-central 9.0, N-able has redefined MSP service automation and brought to market a never before seen automation platform that expedites the onboarding of new customers and prospects to a matter of minutes and offers significant technology advantages MSPs just won't find anywhere else."
Leveraging N-central 9.0's web-based design, MSPs have greater flexibility and choice when it comes to adding and managing complementary technologies and services. For example, N-able partners can enlist a private or public cloud provider for backup and storage. They can also run Windows utilities, such as disk checks and user inspection, through Automation Manager.
"The new IT automation standards found within N-able's N-central 9.0 platform directly translate into greater MSP service scalability, lower delivery costs and an improved customer experience. We continue to outdistance the competition by driving innovation, quality and superior support. With N-central 9.0, N-able has redefined IT service delivery by providing our partners with industry-leading technology that maps to their service programs, processes and solutions offerings. That's why our channel partners are ecstatic about N-central 9.0 and N-able's strategic direction," adds Jauvin.
N-central 9.0 Meets the Technical and Business Needs of Businesses Big and Small
With a full lineup of complementary toolsets in addition to Automation Manager, the MSP Technician Runbook and Remote Control Manager, N-central 9.0 delivers the technology and service levels MSPs need and want to remotely manage and effectively support SMBs and midmarket enterprises at all stages of IT maturity. In addition, N-able's unique hybrid licensing model and a-la-carte product strategy eliminate the barriers to deploying RMM and allow MSPs and solution providers to proactively and effectively demonstrate value and deliver a wider range of services to customers across the globe.
"N-central 9.0 was built with the needs of both the technician and the business owner in mind," says Garbutt. "With 9.0, N-able's MSPs really can have it all and are able to scale their services business without hesitation and continue their reign as the world's most successful MSPs."
N-able's N-central 9.0 platform is now available to new and existing partners. For a limited time, N-able is offering a new freemium incentive -- featuring up to 5,000 Essential Licenses and 5,000 Automation Manager Professional Licenses -- to partners who upgrade to N-central 9.0.
Additional information on N-central 9.0, including a comprehensive third-party review and partner testimonials, can be found at www.n-able.com/ncentral9.
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Additional Partner Referrals
"N-central 9.0 is a true win-win. Between the filters, templates, rules and integration of Automation Manager, N-central 9.0 helps ensure that our clients are onboarded and maintained in a consistent fashion, increasing the level of service we deliver, while reducing our labor costs." -- Jon Czerwinski, Vice President & COO Cohn Consulting Corp., Atlanta
"N-central 9.0's new Automation Manager has allowed us to eliminate a manual program that required excessive time on the part of our technicians. It's also given us greater peace of mind and empowered our team to retain more customers by demonstrating how we can improve processes and deliver greater levels of support through IT automation." -- Eric Hair, CEO and President, Decian, Inc., Wallingford, Conn.
"With N-central 9.0, we can provide our customers integrated and secure access to their workstations without compromising on speed, security and reporting capabilities." -- Sjoerd Slabbers, General Manager, FloatingByte.com, Rotterdam Area, Netherlands
"N-able's new Automation Manager has given us a powerful and effective way to make automation easier and more efficient. Most of all, we can incorporate this new drag-and-drop capability into our day-to-day work to make our technicians more productive and to allow our junior team members to do more advanced tasks with ease and confidence. My advice to any MSP is to make the move to N-able's N-central 9.0 -- you'll be glad you did." -- Wim Lamot, Technical Manager, Accel Computer Service, Antwerp Area, Belgium
About N-able Technologies
N-able is the leading global provider of complete IT management and Automation solutions for Managed Service Providers (MSPs). N-able's award-winning N-central® is the industry's #1 RMM and MSP Service Automation Platform. N-able has a proven track record of helping MSPs standardize and automate the setup and delivery of IT services in order to achieve true scalability. N-central is backed by the most comprehensive business enablement support services available today and the industry's only Freemium licensing model. Thousands of MSPs use N-able solutions to deliver scalable, flexible, profitable managed services to over 70,000 SMBs worldwide. With offices in North America, the U.K., the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, Cisco and Apple among others.