EMERYVILLE, CA--(Marketwire - Sep 26, 2012) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Kaspersky Lab has been named a Constellation Research SuperNova Awards semi-finalist for its groundbreaking use of Lena, an IVA powered by VirtuOz.
Selected from a pool of more than 120 applicants, Kaspersky Lab joins other industry luminaries such as Autodesk, IBM, Johnson & Johnson, Microsoft and SAP that have advanced to the semi-finalist stage for the successful application of emerging and disruptive technologies within their organizations.
"Kaspersky Lab, a known innovator in their respective space, has one of the most advanced and robust virtual agents available on the market today," said Alex LeBrun, CEO and president of VirtuOz. "We are honored to partner with progressive customers such as Kaspersky that are willing to explore new customer engagement frontiers in order to deliver award-winning customer experiences."
Constellation's Principal Analyst and CEO R "Ray" Wang noted, "The judges saw an increase in the quality and quantity of this year's entries. A common theme among the 2012 semifinalists -- defined ROI and metrics, best practices on how to transform an organization, and real calculated risk taking inside the organization. These semi-finalists should be applauded for their courage in taking their organizations to the next level in a tumultuous business climate."
An all-star cast of judges (http://constellationrg.com/2012-supernova-awards-judges) selected the semi-finalists who embody the SuperNova spirit to innovate, overcome adversity, and successfully deliver market-changing approaches. Applicants were subjected to a vigorous set of criteria that reflect real-world and pragmatic experience.
Winners will be determined by a combination of popular vote and the judges and will be announced at the Constellation's Connected Enterprise gala dinner on November 9, 2012. To vote for the Kaspersky Lab intelligent virtual agent solution powered by VirtuOz, go to the customer experience category at http://constellationrg.com/cast-your-vote-2012-supernova-awards. The polls close at 11:45 p.m. PDT on November 2, 2012.
About Constellation Research, Inc.
Constellation Research is a research and advisory firm focused on disruptive and emerging technologies. This renowned group of experienced analysts, led by R "Ray" Wang, focuses on business themed research including the Future of Work; Next Generation Customer Experience; Data to Decisions; Matrix Commerce; Technology Optimization and Innovation; and Consumerization of IT and the New C-Suite.
Constellation's collection of prestigious analysts bring real world experience, independence, and objectivity to client solutions that span cross-role, cross-functional, and cross-industry points of view. Clients join Constellation Research for a fresh and business focused perspective.
Unlike the legacy analyst firms, Constellation Research is disrupting how research is accessed, what topics are covered, and how clients can partner with a research firm to achieve success. Over 100 clients have joined from an ecosystem of buyers, partners, solution providers, c-suite, board of directors and vendor clients.
For more information about Constellation Research, visit www.ConstellationRG.com
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.