PORTLAND, OR--(Marketwire - Aug 14, 2012) - Hively (www.teamhively.com), a customer satisfaction application specializing in meeting the needs of the small- to mid-size service industry, today announced a new feature that helps businesses better identify and reward top performing employees. The Kudos immediate employee feedback and reward system enhances Hively's easy platform for soliciting and measuring customer feedback by giving users the ability to quickly offer employees a pat on the back -- and to move from a virtual to a tangible reward system. For retail, hospitality, business, healthcare and other service providers, it's a key component in a complete customer feedback loop that enables them to internally encourage teambuilding and retain and reward top performers.
"Simply doing a good job isn't good enough for us," said Hively customer Jill Nelson, founder and CEO of virtual reception service Ruby Receptionists. "We want our employees to wow our customers with exceptional service. To do this, we need a way to accurately and immediately measure their happiness. Hively delivers that -- and now, through the addition of the Kudos reward feature, we can swiftly recognize those employees that go above and beyond our standard of delivering a mix of friendliness, charm, can-do attitude and professionalism."
"Immediately recognizing and rewarding outstanding customer service can give an organization a competitive edge and boost its bottom line through reduced employee turnover and improved morale," explained Jason Lander, CEO and co-founder of Hively. "According to a recent study conducted by Towers Watson, only 36 percent of responding organizations tied their competency models to a reward program. Yet organizations with reward and talent management programs are more than twice as likely to be high-performing companies. Hively, now enhanced with Kudos, closes this gap."
How Kudos Works
Hively offers users an easy, online methodology for collecting immediate customer feedback with a single click. Kudos works in a similar way for employee feedback, giving business owners, team leaders and members an easy venue for delivering compliments or other means of motivation. Enrolled employees are instantly notified when feedback is received. Additionally, for businesses wanting to move from a virtual to a tangible rewards program, Kudos includes an option to tie accolades to rewards. Through a new partnership with Tango Card, Hively users can deliver real time rewards to top performing team members through gift cards that can be redeemed for cash, donated to charity or exchanged for merchandise from companies such as Amazon, Starbucks, Nike and Zappos.
The Kudos feature is now available through Hively's subscription services. Within the complimentary plan (available free for companies with up to three users), the team member Kudos feature is activated; in the premium plan, available for $15/month and $2 per additional team member, businesses can choose to use the virtual and/or the tangible Kudos reward program.
Portland, OR-based Hively is the simplest, easiest and most engaging way to measure real time customer feedback and to reward top performing employees. Through a free or premium subscription, businesses can gain immediate customer insight and instantly deliver employee feedback and rewards, keeping customers happy and employees motivated. For more information, please visit www.teamhively.com, follow us on Twitter @Hively or join our community on Facebook.