SOURCE: Enhanced Recovery Company
JACKSONVILLE, FL--(Marketwire - Oct 29, 2012) - Most companies say that they prioritize customer service, but it is sometimes difficult to tell whether this is sincerity, or mere lip service. A recent 1 to 1 Media article highlights a possible reason for this disconnect: While most companies are willing to express a certain level of emphasis for customer service and care, many business owners are ultimately skeptical about the extent to which customer experience actually leads to business growth. The article has won the attention of Enhanced Recovery Company, a business that is truly zealous about customer service.
The article notes that, while there are many logical reasons to believe that customer experience might spur growth, proving the ROI is ultimately very difficult. There is no clear "metric" for companies to use to chart a direct correlation between customer care efforts, and overall business success.
Enhanced Recovery Company is an Accounts Receivable Management agency, known throughout its industry for its prioritization of customer experience. Though the ARM industry is sometimes stereotyped for delivering low levels of customer satisfaction, Enhanced Recovery Company is zealous to buck this trend. The company has issued a new press statement, weighing in on the 1 to 1 Media article.
"Knowing your customers, as a company, is vital to success, regardless of industry or niche," says the new Enhanced Recovery Company statement. "Your customer is your best advertisement for your brand and therefore the best prompter for growth of that brand. Taking proactive measures, as Enhanced Recovery Company has, to survey the customer, tie the survey results back to production-driven metrics, and build training curriculums geared toward the improvement of those results is key."
Enhanced Recovery Company continues with its defense of the central role played by customer experience. "The ability and commitment to see the customer's feedback through, which is the vision of our Risk Management team, is just as important in keeping or reconnecting with customers," the press statement continues. "By reaching out to customers who report a poor experience and offering solutions, you are able to grow your company by limiting leakage caused through complaints, suits, and so on, as well as change the stigma that has caused the wariness of companies in the ARM space."
Based in Jacksonville, Florida, Enhanced Recovery Company is a foremost member of the ARM industry, and it has built its success largely on its commitment to providing excellent customer care. The firm is enthusiastic about breaking down the negative stereotypes that plague the ARM community.
Enhanced Recovery Company is an Accounts Receivable Management/Collection Agency that has emerged as a truly pioneering company within its field, and a leader in the ARM industry. With its corporate headquarters in Jacksonville, Florida, combined with two other branch offices in Orange Park, Florida, and Waycross, Georgia, Enhanced Recovery Company employs over 400 people and is diverse across numerous asset classes and account types. The firm is led by a group of seasoned executives who bring exhaustive industry experience to create a collection agency that stands out for its focus on service and client satisfaction.