STATE COLLEGE, PA--(Marketwire - Jul 18, 2012) - DocFinity, a provider of enterprise content management (ECM) and business process management (BPM) software to the insurance, healthcare, higher education, and other industries, has won second place in the 2012 RAVE Award. Co-sponsored by Tech Decisions and Novarica, these awards recognize outstanding software and IT service providers based on feedback from their customers.
"To be selected as a winner of this award yet again is a testament to the loyalty of our customers and to the commitment of our staff in serving their needs," said Jim Thumma, VP of sales and marketing for DocFinity. "To win any award is an honor. To win an award that reflects the satisfaction of your customers also is a privilege. We work hard to ensure their individual needs are met on an exceptional level and the rankings show year after year that this is accomplished and appreciated."
The RAVE Awards rank customer satisfaction to "provide a transparent, unedited picture of how well a ... provider meets its users' needs." In the five categories measured, DocFinity's technology ranked 96 percent, its functionality ranked 97 percent, its organization ranked 96 percent, its staff ranked 97 percent, and its overall customer satisfaction ranked 96 percent.
While RAVE rankings are anonymous, one quote was cited in DocFinity's results: "[The] staff is very responsive, friendly, and always willing to help. They are true business partners and not just a vendor."
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DocFinity is a product of Optical Image Technology, Inc. (OIT), a developer of business-improving products and services, headquartered in State College, PA. Since 1986, OIT has been creating products and services that improve business performance by providing better information management, enabling better decision-making, improving responsiveness and customer service, and reducing operational expenses. Because of our cultural commitment to our customers, we've also been delivering award-winning support. To learn more, please visit www.docfinity.com, call us at 800-678-3241, or email email@example.com.