FORT LAUDERDALE, FL--(Marketwire - Sep 20, 2012) - Customers tired of phone calls spent waiting on hold have reason to be excited about a new business trend. CEOs recently ranked CRM -- Customer Relationship Management -- as a higher priority than even e-commerce, according to a recent Gartner Survey. Even the conservative legal profession is getting onboard. RKE Law Group, a Florida-based foreclosure defense law firm, has recently introduced its Client Dashboard, a software system designed to improve communication with clients.
With attorneys going in and out of court, clients often find it difficult to ask questions about their case. When it comes to a foreclosure -- an extreme life stressor -- clients want real-time updates about what's happening with their home.
RKE Law Group's Client Dashboard software allows clients to login to their account at any time and view the details of their mortgage workout plan. Clients also have the ability to message their attorney with questions about their case. The messages are then saved and can be read at any time.
Lisa Ehrenreich, a partner at RKE Law Group, explains the importance of communication at her firm: "Transparency and communication are the two things that make RKE stand out from the crowd. Our policy is to make sure our clients know what is happening on their case in real-time. We have made customer service a focal point of our firm culture."
The improved communication is a real boon to foreclosure clients who frequently complain of feeling overwhelmed by the foreclosure process. Additionally, many homeowners state that it's difficult to communicate with the banks.
"It is frustrating for clients when they are unsure of their mortgage workout status," adds Ehrenreich.
"The Client Dashboard eliminates this headache by allowing users to view all of their documents and where they are in the case process. To ensure clients are always up-to-date on the progress of their case, the Dashboard automatically sends email notifications whenever a milestone is reached in their account."
This is just one example of how RKE Law Group's clients are benefiting from better communication. RKE Law Group is a Florida-based BBB-Accredited law firm. The firm focuses on foreclosure defense, and is an innovator in legal client communications.
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