LONDON--(Marketwire - Jul 10, 2012) - Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment Solutions, today announced the availability of Front Office Service Provider Edition. Biomni's independent, automated platform provides a universal "single pane of glass" to all the IT services that Managed Service Providers offer across Cloud, Virtual and Physical environments.
Designed for Managed Service Providers, Cloud Service Providers and Telcos, the new Biomni product makes it simple to define, manage and publish service offerings, improve operations and increase customer satisfaction. Biomni Front Office Service Provider Edition delivers the agility needed to quickly introduce new technologies and new vendors without ever affecting the customer experience.
Customize Everyone's Experience
Biomni Front Office Service Provider Edition is an independent all-in-one solution that lets providers cater to all customers at the same time -- while addressing their variances -- through true Multi-Client support. With Biomni in the middle, service providers present a personalized view of Catalogs to people from different user-groups in 18 different languages.
"With this release, Biomni highlights the user centric trend in IT service management with a layered approach for MSPs to leverage existing services and create a federated point for service consumption," said Dr. Alea Fairchild, VP and Principal Analyst for analyst firm Constellation Research, Inc.
As a existing customer of Biomni's Front Office Service Provider edition, Computacenter's CEO Mike Norris said: "As a Managed Service Provider we are consistently looking to improve the levels of service that we provide to our customers. Corporate IT organizations have never had so much choice and can pick and mix vendor platforms, technologies, and who actually delivers their IT services to them; therefore we need to react even quicker to our customers' needs and make the overall experience as easy as possible."
Norris added, "Biomni's Front Office for Service Provider edition brings a different level of Service Management to our solution portfolio. It enables us to clearly publish the various IT service offerings to our customers in a single, consistent layer and empower our customers to consume IT 'on-demand.' The Service Catalog solution also integrates with not only our existing data sources and systems, but also our customers' environments meaning that we can collaborate quicker and more effectively on their business critical IT projects. This agility offers us a competitive edge and clear distinction in a crowded market."
"Everyone wants one place to go to for secure access to their applications, data and services, regardless of their location or device," said Angus Gregory, CEO, Biomni. "It's a game changer for Service Providers to be able to accommodate different needs, unique profiles, existing back office software, and third party vendors all with one uniform approach to IT self-service."
Biomni has a long heritage of innovating IT Service Management and empowering service providers with new technologies that offer customers a consistent, business friendly way to consume service offerings. Biomni's agnostic approach to existing IT systems -- such as Helpdesk or ERP software -- leverages existing systems and technology and automates the entire Service Request Fulfillment process. The new technology streamlines upgrades, simplifies ongoing up-keep and ensures ease of implementation.
Availability and Pricing
Biomni Front Office Service Provider Edition is available immediately for demo, trial and purchase at http://www.biomni.com/product/front-office-service-provider/
Biomni is an international pioneer of Service Catalog and Request Fulfillment solutions for Internet Service Providers and IT Departments. For over 13 years Biomni has provided a proven, independent IT service management (ITSM) catalog to service providers. Biomni helps IT service providers deliver, support, and consume an ever-increasing range of IT services, physical devices, software and virtual infrastructures from a single, unified and mobile IT portal. Well over 1.4 million users are in production worldwide and benefit from Biomni's holistic customer experience including Computacenter, Fidelity Investments, General Atomics, Royal Bank of Scotland, City of Copenhagen, and UK NHS. Biomni is a member of VMware's Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec™ Developer Partner. www.biomni.com @biomni
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