SMITHTOWN, NY--(Marketwire - Aug 8, 2012) - ITpreneurs, the leading provider of competence development solutions for IT best practices, recently certified its first set of professionals in Washington, D.C. and The Netherlands through its Kepner-Tregoe Foundation Course.
"These are the first of what we hope to be many professionals capitalizing on the advantage of this course and certification," says Sukhbir Jasuja, CEO, ITpreneurs. "IT professionals are always looking for the right toolset with which to address problems and incidents, and we believe this course delivers on that need."
The course introduces the time-tested concepts of Situation Appraisal to clarify and prioritize situations, Problem Analysis to identify root causes, Decision Analysis to select the best fix, and Potential Problem Analysis to avoid future problems.
Attendees noted that the course served as a vital reminder of the importance of structured problem and incident management.
"It's about understanding what you are trying to accomplish, ensuring that you understand the issues at hand, make the necessary decisions, and identify risks and alternatives in testing resolutions," says John Custy, Managing Consultant at JPC Group and Faculty member at HDI.
Want to hear more feedback on the course? Watch the course recap video on the ITpreneurs YouTube page at http://youtu.be/eAxOizPT00Y. For more information on Kepner-Tregoe offerings from ITpreneurs, visit www.itpreneurs.com/kepner-tregoe.
ITpreneurs offers innovative competence development programs for IT best practices to support the educational needs of IT professionals. With expertise in key domains including Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement and Project Management, ITpreneurs provides guidance on disparate frameworks and integrated solutions. Learn more about us at www.ITpreneurs.com and follow on Twitter at http://twitter.com/itpreneurs.
About Kepner-Tregoe Inc.
Kepner-Tregoe provides consulting, coaching and training solutions to organizations worldwide. Founded in 1958, Princeton, N.J.-based Kepner-Tregoe is the international leader in causing transformational improvements to core operational functions like IT. We enable individuals and teams to think clearly under pressure, to visibly chart obstructions to progress and advance resolutions that are repeatable. With our tools, organizations raise quality standards, increase efficiency and lower their cost of service. According to ITIL®, Kepner-Tregoe's processes are the recommended best practice for Problem Management. For additional information, visit www.kepner-tregoe.com.