SOURCE: MarketResearch.com
UK Consumers React to the Credit Crunch
ROCKVILLE, MD--(Marketwire - March 23, 2009) - MarketResearch.com has announced the addition of Mintel International's new report "Consumer Reaction to the Credit Crunch-UK," to their collection of Banking & Financial Services market reports. For more information, visit http://www.marketresearch.com/redirect.asp?progid=67618&productid=2092813.
For the last half decade, consumers have been making the most of cheap and readily-available credit, underpinned by the confidence that soaring house prices bring to homeowners. And for the last half decade, if not longer, pundits have been pointing out that this situation simply wasn't sustainable. These pundits have been proved spectacularly right. The sub-prime crisis in the US turned into a worldwide credit crunch. In turn, the credit crunch is set to turn into a severe and prolonged downturn.
In the final quarter of 2008, amid rising unemployment, repossessions and insolvencies, the UK officially entered recession, defined as two consecutive quarters of negative GDP growth.
As far as consumers are concerned, though, it is early days. Unemployment may be rising, but it is well below the levels reached during the last recession. Inflation has started to fall, and base rates have been slashed -- meaning that many mortgage holders will actually be better off. Just how hard is the slowdown hitting the average UK consumer? Which market segments are struggling to make ends meet, and which segments are -- so far -- entirely untroubled by the slowdown?
This report draws on exclusively commissioned consumer research, including a series of online focus groups, to answer these questions. It examines just how consumer behaviour is changing: where they are cutting back on spending; whether the banking collapses have prompted them to switch accounts; the impact on their mortgage payments; and whether insecurity is prompting them to start paying down debts and build up 'rainy day' funds.
The consumer research is backed up by an in-depth examination of the macro-economic factors affecting the economy. The report also identifies where businesses can learn from the last recession,drawing on Mintel's 1993 Out of Recession report and past economic trends.
ISSUES IN THE MARKET
Key issues covered in the report
Abbreviations
FUTURE OPPORTUNITIES
A window of opportunity to attract switching business?
Security and certainty -- the new watchwords
Simple products for complicated times
Life after debt
MARKET IN BRIEF
The phoney war is over -- we are officially in recession
Consumers are starting to feel the pinch...
...but it's not as bad as some are making out
Figure 1: Impact of the downturn, December 2008
Comfortable -- or hard-hit?
Bank failures not an issue for most people...
...but negative equity is starting to take hold
What happened last time round?
Figure 2: Worst-hit market segments in the 1990 recession
Offering security in an uncertain world
Who will benefit when confidence returns?
Figure 3: Top spending priorities once consumers are financially
secure, August/September 1992
BACKGROUND TO THE CREDIT CRISIS
Key points
The basics -- what is a credit crunch?
Timeline -- how the crisis unfolded
Figure 4: Major financial and economic developments, 2006-08
From sub-prime to credit crunch
Shifting the risk
Contagion spreads...
...and household names go to the wall
BROADER ECONOMIC CLIMATE
Key points
CURRENT MINTEL PROJECTIONS
Slight revival to be seen at the end of 2009?
Beyond 2010
KEY MACROECONOMIC INDICATORS
Base rates plunge...
Figure 5: BoE base rate and RPI, 2003-08
...but what effect will this have on spending?
Saving the windfall
Consumers and policymakers at odds?
Unemployment ticks upwards
Figure 6: Unemployment levels, seasonally adjusted, 2003-08
THE HOUSING MARKET
House prices fall further undermine confidence
Figure 7: Annual house price changes, Nationwide and Halifax
indices, 2007-08
Mortgage lending and property transactions tumble
Figure 8: Mortgage approvals and property transactions, 2002-08
How will a housing slowdown affect the wider economy?
CONSUMER CREDIT
Further signs of a new prudence?
Figure 9: Gross new consumer credit, 2003-08
An end to consumer denial
Figure 10: Gross new credit card lending and amount
outstanding, 2003-08
Insolvencies jump in the second half of 2008
Figure 11: Individual insolvencies in England and Wales
(seasonally adjusted), Q1 2002-Q3 2008
THE IMPACT ON RETAIL SPENDING
The retail recession to start in 2009?
Figure 12: Retail sales trends, Nov 2007-Nov 2008
Christmas -- mixed fortunes
LEISURE -- LITTLE LUXURIES, OR UNNECESSARY SPEND?
Travel -- the new essential...
Figure 13: Number of domestic and overseas holidays, 2003-08
...but could people cut back on short breaks?
Small sacrifices to maintain lifestyles
THEN AND NOW -- PARALLELS WITH 1991-95
Key points
A debt-driven recession
Finding comparables
Last time around -- five quarters in recession...
Figure 14: Quarterly GDP change, 1986-95 & 2004-08
...and a half decade of stagnating property prices
Figure 15: House price changes, 1986-95 & 2004-08
Freedom of information
Short sharp shock -- or a sign of worse to come?
Figure 16: UK unemployment, 1988-95 & 2004-08
LEARNINGS FROM THE OUT OF RECESSION -- 1993 REPORT
Maintaining leisure spend -- at the expense of durables
Figure 17: Worst-hit market segments in the 1990 recession
Staying in is the new going out (again...)
New cars and furniture dropped to the bottom of the list of priorities
Figure 18: Items consumers had postponed buying in the previous
12 months, September 1992
Maintaining lifestyle -- as important in 1992 as it is in 2009
The least affluent were worst-hit...
Figure 19: Consumers who had category switched in the previous
12 months, by demographic group, September 1992
...but could mortgage holders escape in 2009?
The young and mortgage holders cut back hardest
Figure 20: Summary of the main consumer groups category switching,
by main product markets, September 1992
INDUSTRY INSIGHT
The common thread
Less room for investment...
...but more for protection?
Insurance -- shopping around, not cancelling...
...although 'luxury' lines could be hit
A boost for the aggregators?
Banking -- security to the fore
Concerns over loan books
Impact on consumer credit markets
CONSUMER SENTIMENT
Key points
It's the economy, stupid
Figure 21: Change in the leading concerns among UK adults,
February 2008-January 2009
Consumer confidence -- which events are shaping confidence?
Figure 22: UK consumer confidence index, 2002-08
Making ends meet, not making big purchases
Figure 23: Spending and saving confidence, March 2001-September 2008
A break between spending and saving
Financial activity -- which sectors will win out?
Figure 24: Savings, investment, borrowing and debt
repayment -- consumers' expected activity, 2002-08; Quarterly indices
Consumer credit -- the last throw of the dice?
Figure 25: Intended consumer credit activities, Q3/Q4 2002-Q3/Q4 2008
Figure 26: Expected mortgage and property purchase activity,
Q3/Q4 2002-Q3/Q4 2008
Savings -- will good intentions translate into activity?
Figure 27: Intended saving activities, Q3/Q4 2002-Q3/Q4 2008
THE CONSUMER -- FINANCIAL CONFIDENCE AND FUTURE PROSPECTS
Key point
Two thirds keep their finances on an even keel...
Figure 28: Personal financial situation, December 2008
...but many are finely poised
How does reality match up to press coverage?
Lower earners and the self-employed the first to feel the strain?
Squeezing family incomes
No need to panic -- but people can't help but worry
Figure 29: Financial prospects, December 2008
Confidence among the better-off
Figure 30: Financial prospects, by socio-economic group, December 2008
One eye on retirement
Figure 31: Financial prospects, by socio-economic group, December 2008
THE CONSUMER -- IMPACT OF THE CREDIT CRUNCH
Key points
Have people even noticed the crunch?
Figure 32: Impact of the downturn, December 2008
Wide-reaching effects
KEY FINANCIAL GROUPS
From hard hit to comfortable and confident
Figure 33: Key financial groups, December 2008
Group 1: Comfortable and confident (21% of the sample)
Group 2: Feeling the pinch (52% of the sample)
Group 3: Fearing for the future (16% of the sample)
Group 4: Hard hit (11% of the sample)
Young and old the last to feel the strain
Figure 34: Key financial groups, by age, December 2008
Children a major factor
Figure 35: Key financial groups, by age, December 2008
The middle classes more likely to be comfortable...
Figure 36: Key financial groups, by socio-economic status,
December 2008
...but they don't totally escape the downturn
The South is hit -- but it's not a London-based recession
Personal loans -- an already troubled sector could get worse
Buying security
Figure 37: Product ownership, by key financial groups, December 2008
When will it end?
THE CONSUMER -- SPENDING AND SAVING
Key points
Cutting down on the little luxuries...
Figure 38: Spending cutbacks over the past six months, December 2008
Travel could suffer...
...but finance stays strong -- on the whole
Can parents trim spending?
The strugglers are making the most cutbacks...
Figure 39: Spending cutbacks over the past six months, by key
financial groups, December 2008
...and are cutting back on core spending
Holidays and saving plans deferred
Figure 40: Spending cutbacks over the next six months, December 2008
Leisure or luxuries -- which industries stand to lose out?
Figure 41: Spending cutbacks over the next six months, by key
financial groups, December 2008
Even the mainstream are cutting back
THE CONSUMER -- SAVINGS AND INVESTMENTS
Key points
How many people were caught up in the bank failures?
Figure 42: Impact of bank failures and bailouts, December 2008
Flight to safety among older consumers
Has Government action maintained confidence?
Figure 43: Impact of bank failures and bailouts, December 2008
Moving up the investment ladder
Figure 44: Impact of bank failures and bailouts, by savings ownership,
December 2008
Opportunities are still out there
Long-term investments -- time for a bargain?
Figure 45: Stock markets and the credit crunch, December 2008
A comfortable retirement?
Those in the market are nursing losses -- but considering new
purchases
Figure 46: Stock markets and the credit crunch, by savings ownership,
December 2008
Not only confident about their own financial situation
Figure 47: Stock markets and the credit crunch, by key financial
groups, December 2008
THE CONSUMER -- MORTGAGES AND HOUSING
Key points
The credit crisis -- putting home moves on hold...
Figure 48: Impact on the housing market and moving plans,
December 2008
...but still only a minority concern
A chance to get on the ladder?
But also the danger of negative equity
Arrears up among the less affluent
Remortgaging -- alright for some, a problem for others
A wave of negative equity among the Hard Hit
Figure 49: Impact on the housing market and moving plans, by key
financial groups, December 2008
THE CONSUMER -- INSURANCE AND PROTECTION
Key points
Insurance -- an easy target for cost-cutting?
Figure 50: Impact on insurance and protection products, December 2008
Looking for a bit of reassurance as the years go by?
Figure 51: Impact on insurance and protection products, December 2008
Easy to value insurance when you're comfortable and confident
Figure 52: Impact on insurance and protection markets, by key
financial groups, December 2008
WHO CAN WIN IN A SLOWDOWN?
Key points
What were the priorities last time round?
Figure 53: Top spending priorities once consumers are financially
secure, August/September 1992
Zopa -- cutting out the banks and beating the base rate
Innovation -- Apple are giving people a reason to upgrade...
...not just to replace
The new austerity in the food and drink sector
Drinking your troubles away
Emerging from the recession -- the strong will prosper
Car manufacturers need to concentrate their efforts
Blockbusters and bookmakers -- the way forward for leisure
Re-packaging the packaged holiday
APPENDIX: CONSUMER SENTIMENT
Figure 54: How concerns of the British population have shifted over
the past year/two months
APPENDIX: THE CONSUMER -- FINANCIAL CONFIDENCE AND FUTURE PROSPECTS
Current financial situation
Figure 55: Personal financial situation, by demographic group,
December 2008
Financial prospects
Figure 56: Financial prospects, by demographic group, December 2008
APPENDIX: THE CONSUMER -- IMPACT OF THE CREDIT CRUNCH
Impact of the downturn
Figure 57: Impact of the downturn, by demographic group, December 2008
Key financial groups
Figure 58: Present and future economic confidence and impact of the
credit crunch, by key financial groups,December 2008
Figure 59: Key financial groups, by demographic group, December 2008
APPENDIX: THE CONSUMER -- SPENDING AND SAVING
Figure 60: Most likely cutbacks in last six months, by demographic
group, December 2008
Figure 61: Least likely cutbacks in last six months, by demographic
group, December 2008
APPENDIX: THE CONSUMER -- SAVING AND INVESTING
Figure 62: Impact of bank failures and bailouts, by demographic group,
December 2008
Figure 63: Stock markets and the credit crunch, by demographic group,
December 2008
APPENDIX: THE CONSUMER -- MORTGAGES AND HOUSING
Figure 64: Impact on the housing market and moving plans, by
demographic group -- total population,December 2008
Figure 65: Impact on the housing market and moving plans, by
demographic group -- mortgage holders only, December 2008
APPENDIX: THE CONSUMER -- INSURANCE AND PROTECTION
Figure 66: Impact of downturn on insurance and protection products,
December 2008
APPENDIX: RESEARCH METHODOLOGY
For more information visit http://www.marketresearch.com/redirect.asp?progid=67618&productid=2092813.
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