August 11, 2010 16:19 ET

Toshiba Strata Call Manager Receives 2010 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine

IRVINE, CA--(Marketwire - August 11, 2010) -  Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) today announced that Toshiba's Strata® Call Manager has received a 2010 IP Contact Center Technology Pioneer Award from Technology Marketing Corporation (TMC) and its magazine, Customer Interaction Solutions. Winners of the IP Contact Center Technology Pioneer Award will be highlighted in the July 2010 issue of Customer Interaction Solutions magazine.

"We are honored for Strata Call Manager to receive the 2010 IP Contact Center Pioneer Award from Customer Interactions Solutions magazine. Strata Call Manager gives enterprise and SMB users a highly effective unified communications solution with a friendly graphical user interface," said Brian Metherell, vice president and general manager for Toshiba Information Systems Inc., Telecommunication Systems Division.

"TMC is proud to distinguish Toshiba with an IP Contact Center Technology Pioneer Award. Toshiba's Strata Call Manager has been designed with the needs of the IP contact center market, making it worthy of this prestigious honor," said Rich Tehrani, CEO, TMC. "The 2010 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service."

About Toshiba Strata Call Manager

Strata Call Manager's features and capabilities include:

• Easy-to-Use Ribbon Graphical User Interface -- Strata Call Manager's Ribbon GUI is based on the Microsoft® Fluent™ User Interface, making it easy to use and manage;
• GUI Flexibility and Button Customizability -- All of the buttons in the Strata Call Manager are created equal and can be programmed as any other button. In addition, other buttons can be added for ACD functionality;
• Fully Featured Desktop Call Control -- complete desktop call control using PCs rather than desk telephones;
• Presence Viewer -- displays the status of other users;
• Instant Messaging/Chat -- enables instant communications with any user, broadcasts messages to multiple users, and features simultaneous Chat sessions;
• Customized Call Handling -- gives users the ability to drag-and-drop incoming calls to either voicemail or another extension;
• Outbound Dialing -- allows users to dial out from virtually any contact program, including Microsoft Outlook®, Act!®, and Tigerpaw®; and
• CRM Integration with Screen Pops -- gives users the ability to integrate their call management with their CRM applications of choice and enjoy screen pops and other integration benefits.

In addition, incorporated into Strata Call Manager are six companion applications that give users the ultimate in integrated call managing, including:

• Contacts -- provides directory features to look-up and dial other extensions with a click of the mouse, access the Presence Viewer and more;
• History -- automatically creates a log of calls dialed, received, and missed;
• ACD Viewer -- enables users to view the status of all contact center groups to which they belong;
• Chat (Instant Messaging) -- includes support for whiteboard and canned messages; 
• Dialer -- enables users to schedule phone calls to be placed later by using Microsoft Outlook; and
• Web Browser -- provides access to Internet or Intranet locations or direct access to local HTML files.

Compatibility

Strata Call Manager is compatible with the entire Strata CIX™ family of IP business telephone systems, including the Strata CIX40, CIX100, CIX200, CIX670 and CIX1200 systems (Version 5.0 software or higher). It is also compatible with most popular CRM solutions, including Act!, TigerPaw, Salesforce.com, and Microsoft Outlook.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature, and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com. 

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

About Toshiba America Information Systems Inc. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. 

TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation. Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning information & communications systems; digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 740 companies, with 204,000 employees worldwide and annual sales surpassing 6.3 trillion yen (US$68 billion). For more information on Toshiba's leading innovations, visit the company's web site at www.toshiba.com.

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