SOURCE: TeleNav, Inc.

 

SUNNYVALE, CA and GILBERT, AZ--(Marketwire - January 13, 2009) - One Hour Air Conditioning & Heating, a residential and commercial cooling and heating service provider, has improved dispatching efficiencies and employee accountability through TeleNav Track™, a cell phone-based GPS navigation and tracking service.

With its strong commitment to customer service, One Hour has quickly grown in the past five years. With the slogan, 'always on time or you don't pay a dime,' One Hour makes the satisfaction of its over 40,000 Maricopa County customers a priority. After experiencing an increase in customer demand for improved air systems, One Hour saw the potential to expand its business by optimizing its technicians' routes.

Prior to deploying TeleNav Track, One Hour's technicians turned in weekly paper timesheets, offering little accuracy assurance. With TeleNav's service on GPS-enabled Nextel Direct Connect capable Sprint phones, all mobile employees can now log in and out of jobs directly from their phones upon arriving and departing each job location. Because of this, One Hour estimates it saves approximately 40 hours a week, as employees no longer have to take time to fill out manual timecards.

"As our service commitment says, if we are not on time to an appointment, the customer does not pay for the visit," said Jessica Kelly, office manager of One Hour. "Before having an effective call routing system in place, we were absorbing up to 15-20 percent of servicing costs. After implementing TeleNav Track, we saw an immediate improvement in meeting our customer timeframes. Today, our technicians are on time to more than 99.9 percent of appointments, making for happy customers and substantial savings."

Not only is One Hour saving costs by meeting appointment times, the company has also eliminated the need to walk technicians through job details over the phone. With TeleNav Track, dispatchers send weekly job details to technicians directly from the Web site to the technicians' phones. This results in an average time reduction of more than 500 hours annually. Technicians also use GPS navigation on their phones to get to each job location quickly and if a technician is running behind, dispatchers are alerted through TeleNav Track.

"One Hour gives its customers an 'always on time' guarantee so it needs to have the technology in place to ensure it can deliver on that promise," said Sal Dhanani, co-founder and senior director of marketing of TeleNav. "TeleNav Track helps businesses get where they need to be, on time and efficiently. This helps to build stronger customer relationships, as well as increased revenues from repeat business."

Currently, more than 9,000 organizations rely on TeleNav Track to help manage their mobile resources. In addition, industry analyst firm, Frost & Sullivan, recently recognized TeleNav Track with its 2008 North American Mobility Award for Best MRM Solution on a Handheld Device. For a free consultation or to order TeleNav Track, please visit http://www.telenavtrack.com or call 1.88.TeleNav.2 (1.888.353.6282).

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About TeleNav, Inc.

TeleNav, Inc., a privately-held company headquartered in Sunnyvale, California, was the first to launch a cell phone GPS system in the United States. Deployed by 14 carriers in 21 countries, TeleNav is a global leader in wireless location-based services (LBS). Currently, the company's solutions are available in four continents, including North and South America, Asia and Europe.

TeleNav's solutions include GPS navigation, Mobile Resource Management (MRM), social networking and local search. The company's flagship service, TeleNav GPS Navigator™, offers functionalities comparable to in-car systems and standalone navigation devices, such as automatically-updated maps and business locations, full-color 3D moving maps, traffic alerts with one-click rerouting, location-sharing, business reviews, speech recognition, Wi-Fi hotspot finder, gas price finder and more. TeleNav also delivers its award-winning navigation service on the TeleNav Shotgun™, a standalone GPS personal navigation device (PND) tailored specifically for business travelers. TeleNav's enterprise application, TeleNav Track™, incorporates GPS-enabled tracking, time sheets, wireless forms and navigation. TeleNav Track is a widely adopted service with over 9,000 customer organizations using it today.

TeleNav services are available on more than 450 wireless devices and run on most major mobile platforms currently available. TeleNav's partners include Alltel, AT&T, Bell Mobility, Boost Mobile, China Mobile, deCarta, Ford Motor Company, Hewlett-Packard, HTC, INRIX, LG, Motorola, NAVTEQ, NII Holdings, Nokia, Palm, Qualcomm, Research In Motion (RIM), Rogers, Samsung, Sanyo, SouthernLINC Wireless, Sprint Nextel, T-Mobile Austria, T-Mobile UK, T-Mobile USA, Telcel, Tele Atlas, Verizon Wireless and Vivo Brazil.

For more information on TeleNav, please visit www.telenav.com.

Copyright 2009 TeleNav, Inc. All Rights Reserved.

"TeleNav," "TeleNav Track," "telenavtrack," the TeleNav logo, and "telenav.com" are registered and unregistered trademarks and/or service marks of TeleNav, Inc. Unless otherwise noted, all other trademarks, service marks, and logos used in this press release are the trademarks, service marks or logos of their respective owners.