CHINO, CA--(Marketwire - August 24, 2010) - Alorica owned company, PRC, LLC, announced today that it has been chosen as a business outsourcing partner by The Credit Department, Inc., a provider of strategic credit management solutions. PRC will begin performing first-party collection services on The Credit Department's behalf from its Sunrise, Florida call center facility. PRC is one of the premier providers of outsourced customer contact management services and is proud to expand their presence in the Collections/Receivables management sector.
"For any business that extends credit to its customers, dealing strategically with past-due accounts is imperative," says Greg Carr, Senior Vice President of Sales and Marketing for PRC. "And this is particularly true in troubled economic times. PRC will leverage its deep domain expertise in collections and receivables management to help The Credit Department lower overhead costs, maximize cash flow, and minimize bad debt write-offs. Most importantly, we will do it all while treating their customers with the highest levels of sensitivity and professionalism."
Established in 1993 and based in Minnesota, The Credit Department, Inc. is recognized as a global leader in providing outsourced collection and credit management solutions to commercial businesses. It acts as a virtual credit department for mid-market companies, helping them increase cash flow and reduce expenses through the utilization of strategic processes, advanced technologies and trained personnel.
PRC will provide collection and receivables management services to a number of its clients, including early- and late-stage first-party collections. Also among PRC's capabilities are collection processing and collection letter services.
Says Greg Carr, "This is a key win for PRC because it will allow us to further strengthen our presence in the collections and receivables management space. Our senior leadership team and staff are very excited to welcome The Credit Department to our organization, and we expect to cultivate a long and productive partnership with this outstanding company."
About Alorica Inc.
Alorica is a global leader in delivering BPO Customer contact management solutions. Alorica provides a variety of advanced customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies mainly in the communications, technology, media, financial services, government, healthcare, automotive, retail and consumer product verticals. Alorica's specialty is providing flexibility to its clients while delivering high quality service. Headquartered in Chino, California with nearly 20,000 employees housed in 34 global contact management centers, Alorica provides unprecedented client support and attention. Alorica supports several customer communication channels including voice, email, chat and social media from onshore, near shore and offshore facilities. Additionally, Alorica provides fulfillment services and reverse logistics services through its U.S. logistics centers. For more information, please visit www.alorica.com.
About PRC
PRC, an Alorica Inc. company, is an outsourced Business Solutions Provider globally delivering Customer Management and Sales and Marketing services on behalf of leading brands. With over 25 years of experience, PRC delivers solutions that support communications to target, acquire, grow, retain and develop customer relationships that deliver a positive return on their clients' investment. Headquartered in Ft. Lauderdale, Florida, the Company supports clients worldwide through its global network of centers.
Contact Information:
Media Contact:
Danel Kuhlmann
Tel. 303-204-1833
Alorica PRC Marketing and Communications Director