SOURCE: PC Pitstop

May 30, 2008 11:01 ET

PC Pitstop Survey Finds Up to 75% of Troubled Windows XP SP3 Users Can't Resolve All Problems

Company Offers Continued, Up-to-Date Information Regarding Service Pack 3 Issues

SIOUX CITY, IA--(Marketwire - May 30, 2008) - PC Pitstop, the undisputed leader in PC diagnostics and support with over 100 million PC performance tests and counting, have released the results of a survey of users of Windows XP Service Pack 3. The company found that 24.6% of those surveyed have experienced noticeable problems, 53% of those users have not been able to resolve those problems, and another 22% say they have only been able to resolve some of the issues they are having.

"Our survey revealed that this is certainly an important issue that affects many users, and we are committed to helping them with it," said Rob Cheng, Founder and CEO of PC Pitstop. "Using PC Pitstop's unique resources, we are on a major initiative to help resolve user issues with Windows XP SP3 in every way we can. We will continue to publish all of the information and knowledge we have about the problem on our web site and also in our newsletter."

PC Pitstop surveyed computer users who have Windows XP SP3 currently installed on one of their PCs. Along with uncovering the statistics related to the amount of users having problems, PC Pitstop also found:

--  The most frequently cited problems were Internet Explorer lock-ups, re-
    boots, system crashes, and failure of XP to start.
    
--  Only 5.5% of users having problems had called Microsoft to
    troubleshoot the problems.
    
--  37% of those surveyed decided to upgrade to XP SP3, despite the known
    issues.
    

Microsoft occasionally releases service packs for its Windows operating systems to fix problems and add features. Windows XP Service Pack 3 was released to the public on May 6, 2008.

PC Pitstop is a one-stop resource that uses the most current real-world information about PCs to help PC users keep their systems running optimally. The company's Optimize service keeps PCs running at top available speeds, and removes annoying 'craplets' and other data that can slow down Internet connectivity. PC Pitstop's OverDrive service offers users a simple scan using Internet Explorer or the IE tab in Firefox web browsers to provide a full PC configuration report in less than five minutes, including evaluations of system performance, security, software, drivers, application versioning, system conflicts and other key information comprising a full system tune-up.

About PC Pitstop

For almost a decade, PC Pitstop has been assisting PC users in keeping their systems running optimally with the most up-to-date software information and diagnostics. PC Pitstop has created a whole new way to troubleshoot user systems for optimal performance, and keep them secure from viruses and attacks. Through a vast information repository that correlates information using proprietary web technologies, PC Pitstop's service performs customized PC assessments via a network connection automatically with the click of a few buttons. For more information, visit www.pcpitstop.com.