SAN FRANCISCO, CA--(Marketwire - March 11, 2010) -  Neocase Software, a leading provider of customer service solutions for shared service centers and customer support operations, announced today that its customer service contact center solution, Neocase CS, has been named a 2010 CODiE Award finalist in the "Best Business Software Solution" category. Solutions in this best-of-breed category exemplify the value that software provides to business operations. Winners will be announced in late May 2010 after SIIA member voting takes place in March and April.

Neocase CS empowers large global corporations to manage and optimize their customer service operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. The solution brings efficiency and productivity to customer service operations through: collaborative case management, business process management, web self service, intelligent knowledge base, business intelligence, and proactive SLA management functionality. The solution can be deployed rapidly on-demand (SaaS) or on-premise.

"This is the twenty‐fifth year we have recognized excellence in the software, education and information industries through the CODiE Awards program," noted Ken Wasch, President of SIIA. "In this economic climate, companies are doing even more to innovate. Neocase Software has demonstrated a commitment to innovation and quality that is reflected in their selection as a finalist for the CODiE Awards. I am pleased and proud to have them listed among the candidates, and I wish them the best in the final round of voting." 

Established in 1986, the CODiE Awards program showcases the software and information industry's finest products and services and to honor excellence in corporate achievement and philanthropic efforts. The CODiE Awards hold the distinction of being the industry's only peer-reviewed awards program, which provides member companies with a unique opportunity to earn praise from their competitors. Now in its twenty-fifth year, the CODiE Awards program has raised the standard for excellence and serves as prestigious representation of outstanding achievement and vision in the software and information industry. This year's finalists were chosen from more than 785 nominations submitted by 374 companies.

"The CODiE Awards Finalists represent the top software solutions in the industry, and we are honored that SIIA and its judges have recognized the value of Neocase solutions in such a competitive category as 'Best Business Software Solution,'" states Julien Dahan, President and CEO of Neocase Software. "Neocase strives to bring the best contact center solutions to mid-size and large corporations by helping them to improve their customer, shared services and HR service delivery operations worldwide."

Nominated products underwent an intensive review by subject matter experts, analysts, journalists, and others with deep experience in the field to determine the finalists. The full list of finalists is available at http://www.siia.net/codies/2010/finalists.asp.

To learn more about Neocase's customer service solutions, please visit the company's website at: www.neocasesoftware.com.

About Neocase Software

Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. Neocase empowers large global corporations to manage and optimize their shared service and support operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. Neocase Software solutions include: Neocase CS for Customer Service, Neocase HR for Human Capital Resource Management, Neocase CRM for Customer Relationship Management and Neocase FR for Financial Resolution. All solutions can be deployed on-premise or in a SaaS model. With more than 200 clients worldwide, representative customers include: Air France, Renault-Nissan, L'Oreal, Brinks, CORPTAX, IADB, CUNA Mutual Group, and IDSI. Neocase's award-winning solutions bring efficiency and profitability to SSCs and customer service departments through: web self service, intelligent knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.

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