July 20, 2010 08:00 ET

N-able Technologies® Launches N-able MSP Supplemental Services™ With Support From IT-as-a-Service Leader NetEnrich

Global Partnership Allows N-able MSPs to Expand Their Service Portfolios With Powerful New Network Operations Center and Help Desk Offerings

OTTAWA--(Marketwire - July 20, 2010) -  N-able Technologies^®, the global leader in remote monitoring and management (RMM) software for managed service providers (MSPs) and IT departments, today announced it has teamed with NetEnrich, the premier IT-as-a-Service (ITaaS) provider, to launch N-able MSP Supplemental Services™ worldwide.

The new MSP Supplemental Services offering complements N-able's award-winning N-central^® 7.0 with Endpoint Security Manager™ RMM platform and gives N-able partners new capabilities for delivering comprehensive network operations center (NOC) and help desk services to customers. In addition, MSPs gain a remote and fully secure option for the management, monitoring and remediation of their customers' IT infrastructures.

"NOCs are the critical nerve centers of business today, and savvy MSPs know that operating this nerve center 24x7 requires sophisticated IT skills as well as a wide range of security strategies and technologies," says Raju Chekuri, president and CEO of NetEnrich. "By taking advantage of proven NetEnrich technology, N-able partners can jumpstart their entry into the fast-growing NOC services and help desk markets -- both conveniently and cost-effectively -- via an ITaaS delivery model that builds upon their existing N-central-based services offering."

With the new MSP Supplemental Services, N-able partners will be able to reduce IT spend, optimize resource allocation, deliver IT with dynamic resources and be more efficient in a 24x7 world, according to Gavin Garbutt, N-able's president and CEO.

"Through NetEnrich and MSP Supplemental Services, we're offering our partners an entirely new way to manage technical labor resources more efficiently, build and sustain recurring revenue streams, improve service levels and customer satisfaction, and increase profitability," says Garbutt. "We're extremely pleased to team with NetEnrich to leverage its innovative NOC and help desk technology in order to help our partners build upon the success they've enjoyed with N-central."

Two NOC services are now available through N-able for remote MSP management and monitoring of desktops, servers and network devices:

• Proactive Service, which includes monitoring and escalation services that augment N-able's RMM platform
• Managed Service, which includes monitoring and remediation services that augment N-able's RMM platform

Key features and benefits of the N-able Supplemental Services/NetEnrich offering include:

• Monitoring and alerting for servers, routers, switches, firewall resources, laptops and desktops
• Preventative maintenance including backup and vulnerability scans
• Asset reporting
• Secure remote infrastructure management for MSPs
• Less intrusive engagements and smooth on-boarding process
• Quality service offerings for monitoring and managing IT infrastructure
• Optional for servers: N-able Endpoint Security Manager
• For Managed Service only: Remote troubleshooting and fix

To learn more about the features and capabilities of N-able's MSP Supplemental Services, please visit our web page. For pricing information, please call 1-877-655-4689 (US and Canada) or +00 800 6225 3000 (outside US and Canada).

IT resellers and MSPs interested in becoming an N-able reseller, please visit our Midmarket Partner Program web page or contact 1-877-655-4689 ext. 331 or +00 800 6225 3000 ext. 331.

About NetEnrich
NetEnrich is a next-generation "IT-as-a-Service" (ITaaS) company that is 100 percent dedicated to advancing the professional IT services delivered through the Channel. NetEnrich's innovative approach to IT service management is fully secure and gives IT solution providers more control over their remote managed services practices. NetEnrich's comprehensive IT service portfolio is designed to create efficiencies and improve the quality of service delivered by the IT Channel. NetEnrich uses proprietary IT management technologies and processes that generate reliable SLAs and complete visibility and accountability to our customers. NetEnrich Global NOC locations are based in India, Japan and the U.S. Our operations are ISO27001 certified and SAS70 audited and our services use ITIL-based processes.

About N-able Technologies
N-able Technologies is the global leader in remote monitoring and management software for managed service providers and IT departments. N-able's award-winning N-central platform and complementary toolsets, backed by best-in-class business and technical services, are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-able is 100% channel-friendly and maintains operations in North America, the U.K., the Netherlands and Australia. Start a free 30-day trial of N-central at www.n-able.com/trials.