SOURCE: Microlog Corporation
June 20, 2008 08:00 ET
Microlog Wins Contract From Redstone Arsenal for Service First® Upgrade
GERMANTOWN, MD--(Marketwire - June 20, 2008) - Microlog Corporation (PINKSHEETS: MLOG), a
Germantown, Maryland-based technology leader in Integrated Voice Response
(IVR) and Computer Telephony Integration (CTI) solutions for the
Government, Healthcare and lotteries, has been awarded a contract from the
Redstone Arsenal to upgrade their patient appointment system at Fox Army
Health Center. Based in Huntsville, Alabama, Redstone Arsenal is an element
of the Army Material Command. The contract calls for a system upgrade and
expansion, along with the addition of Microlog's TeleReminder™, a
multimedia outbound follow-up, reminder and messaging service, and the
Automated Prescription Refill System®, a prescription refill service
available 24 hours a day, seven days a week on the web or by phone.
Additionally, Microlog will also be adding Laboratory and Radiology Results
capabilities and configurations to support a number of wellness
initiatives.
"This is the second major project that we have completed for Redstone
Arsenal and are delighted to continue to serve this important customer,"
stated Richard E. Meccarielli, President and CEO, Microlog Corporation.
"The true test of a customer's satisfaction with your products and services
is to be asked back for another project."
The Fox Army Health Center delivers health care services to a population
that exceeds 60,000 beneficiaries in the Tennessee Valley Area. Services
include outpatient care in Family Medicine, Internal Medicine, Pediatrics,
Optometry, Physical Therapy, Behavioral Medicine and Preventive Medicine.
They also provide a robust Pharmacy Service and limited diagnostic services
in Laboratory and Radiology.
About Microlog
Microlog Corporation designs, implements and services patented software
applications that enhance the productivity of the customer contact center
experience, as well as provides consultation on a variety of system
integration options. The company's services encompass the migration of
e-commerce into the traditional call center environment by Web enablement.
Microlog's award winning products support this Web enablement, as well as
supporting all inbound and outbound media, telephone, e-mail, fax, and Web
for contact centers.