SOURCE: LiveOps
June 21, 2007 09:00 ET
LifeLock Selects LiveOps Contact Center Technology
Solution Enables Sales Operations to Grow Rapidly While Improving Service Quality, Security and Control
PALO ALTO, CA--(Marketwire - June 21, 2007) - LiveOps today announced that LifeLock
selected its comprehensive hosted contact center solution to power its
contact center operations. LiveOps technology enables LifeLock to
distribute call center agents either in company offices or their own homes,
allowing sales capacity to keep pace with the company's rapid growth. With
LiveOps hosted contact center solution, LifeLock can increase agent
capacity, security, control and results without the increased cost and
complexity of additional facilities and equipment.
LifeLock leads the rapidly growing field of Identity Theft Prevention,
protecting the private information of individuals and businesses by
enabling them to personally authorize every risky transaction such as
address changes and opening of credit lines. LifeLock selected the LiveOps
platform because it is specifically designed to support distributed,
including work-at-home, agents while maximizing call center security.
LiveOps technology can record and track every call made by every agent,
from any location, and immediately present this information to the
manager's desktop. In addition, the fully integrated and complete LiveOps
solution includes privacy and accountability features which protect
customer information while helping LifeLock prove compliance with ISO 27001
security requirements. To maximize returns, the LiveOps platform also
provides innovative agent performance management as well as the ability to
analyze and adjust campaigns even while they are in progress.
"In October 2006 we moved into a 5,000-square-foot facility and outgrew it
in four months," said Steve McGrady, Vice President of Operations for
LifeLock. "We could not have scaled to the volume that we have -- and at
this speed -- without the flexibility of the LiveOps platform. LiveOps
enables us to roll out new training and materials very quickly and gives us
detailed visibility into campaigns and agent performance -- regardless of
where the agents are located."
"This is a great partnership of two rapidly growing and innovative
companies," said Maynard Webb, CEO of LiveOps. "LifeLock recognizes the
high service quality and flexibility of home-based agents -- but also the
unique challenges in managing and building a cohesive agent team. They
demanded the most proven and advanced distributed contact center technology
available, and that led them to LiveOps."
About LifeLock
LifeLock (www.lifelock.com) helps consumers to render their personal
information useless to thieves, backing up its service with a
million-dollar guarantee. Famous for its CEO giving out his Social Security
Number in advertising and national press, the company is experiencing
astounding growth. Located in a secure facility in Tempe, Arizona,
LifeLock is a private company backed by Kleiner Perkins Caufield and Byers
as well as Bessemer Venture Partners. The company recently won an American
Business Award for the Best Radio Advertising Campaign and was a finalist
for 10 other awards, including Best New Company and Best New
Product/Service.
About LiveOps, Inc.
LiveOps, Inc., the leader in distributed contact center technology and
services, enables businesses to deliver a high performance call center and
high quality customer contact in the most cost-effective means possible.
Our hosted call center platform instantly provides an enterprise-scale
distributed call center infrastructure, while our network of 10,000
experienced agents can quickly represent your company in an effective and
professional manner. LiveOps' solutions allow for greater flexibility,
quality, scalability, control and cost savings than traditional contact
centers and contact center technology providers. LiveOps is headquartered
in Palo Alto, California. www.liveops.com.