SOURCE: Empirix Inc.

 

BEDFORD, MA--(Marketwire - July 21, 2008) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that ZONE Telecom, a national provider of voice, data, and Voice over Internet Protocol (VoIP) services, has installed its Hammer XMS monitoring solution. Hammer XMS provides ZONE Telecom with a consistent, proactive approach to managing and monitoring its VoIP network by gathering statistics and conducting trend analyses that allow for better, more accurate capacity planning for long-term growth.

ZONE Telecom offers a full array of telecommunications products and services by utilizing proven telephony technologies as well as taking advantage of the newest developments in the field to deliver value and high-quality service to its customers. The company chose Empirix's Hammer XMS monitoring solution because it offers the following features:

--  Alerts: proactive notification mechanism for rapid fault awareness and
    diagnosis;
--  Diagnostics: immediate troubleshooting in order to identify where
    issues lie;
--  Media analysis: identifying media details by location of zone,
    provider and/or customer where the problem originated;
--  Scalability: handling traffic volume and rapid growth as the company
    expands; and
--  Ease-of-use: flexible and ready to use right out of the box.
    

Empirix's Hammer XMS is a carrier-class monitoring solution designed to ensure the reliability and quality of next-generation services. Hammer XMS offers Network Engineering, Planning, Operations and Customer Care teams the ability to both efficiently and confidently deploy new services and maintain current services with higher quality and at a lower cost.

"After speaking with providers and customers in the industry and conducting our own due diligence, it was clear to us that Empirix is a company with a strong foothold in the market and a proven technology," said Tiffany Franzky, vice president of technology at ZONE Telecom. "Before purchasing a monitoring tool, we used a combination of open source solutions and systems we developed internally, which proved to be cumbersome and difficult to manage as network traffic increased. Now, with Hammer XMS, we're able to grow our network and easily identify and fix problems before our customers are affected. Since installing the solution, we have seen the speed at which we can troubleshoot literally increase a full order of magnitude. At the end of the day, we chose Hammer XMS to help keep customers happy, and Empirix is a key part of this initiative."

"It's exciting to see companies like ZONE Telecom take a proactive approach to ensure its customers' quality needs are always met," said Gordon Eddy, senior director, product management at Empirix. "By implementing Hammer XMS, ZONE Telecom now has the diagnostic capabilities it needs to truly understand where a problem initiated and how to fix it before the customer is ever affected. We're happy we can be a part of ZONE Telecom's customer service plan and look forward to helping the company achieve its business goals."

About ZONE Telecom

ZONE Telecom is an FCC-licensed telecommunications carrier, part of the ZONE Group serving over 250,000 customers globally in the corporate, wholesale, and residential markets. ZONE Telecom is headquartered in Cherry Hill, NJ. ZONE Telecom has extensive experience in the consumer residential space; a fast-growing portfolio of small, medium, and enterprise commercial business customers; and an established list of ILEC and CLEC customers. ZONE has built its reputation on providing excellent customer service. For more information, please visit www.zonetelecom.com.

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit www.empirix.com.

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.