KING OF PRUSSIA, PA--(Marketwire - Sep 25, 2012) - Ci&T, a Nearshore provider of value-driven web and mobile application services and software product engineering, today announced that it is providing technical support and website management and maintenance to Dow AgroSciences Brazil, the leading-edge provider of crop protection and plant biotechnology solutions. Ci&T is responsible for supporting Dow AgroSciences Brazil's Green Light Portal and AMS Business Support Service, the primary technical support channels for its thousands of distributors.
Ci&T maintains Dow AgroSciences Brazil's Green Light Portal, an online support channel for distributors, ensuring that it is glitch-free and continuously available to customers. Ci&T's high-performance teams also provide technical support to the AMS Business Support department, which responds to calls from distributors through a toll-free hotline.
In the first six months of working with Ci&T, Dow AgroSciences Brazil experienced major operational improvements. The most notable being the reduction of recurring hotline calls, which freed up internal resources to focus on more business-critical activities. By providing technical support to the AMS Business Support Service, Ci&T is able to define the root cause of a customer problem. Ci&T provides that information to Dow AgroSciences Brazil to investigate and solve -- ensuring other customers do not encounter the same issues over and over. By mapping the root causes, Ci&T identifies the issues that generate the most calls, allowing Dow AgroSciences Brazil to fix the problems quickly and efficiently. In certain cases, the number of repeated technical-support calls has been reduced by 60 percent.
According to Adriana Valeria, technology leader, Dow AgroSciences Latin America, the investment the company made by working with Ci&T resulted in cost savings and major improvements to user support -- all things that help the company continue to provide quality and efficiency in the services it provides to its employees and customers.
"What differentiated Ci&T to Dow AgroSciences Brazil was our deep understanding of its business and the personalized, highly collaborative, proactive way our high-performance teams do business," said Celio Targa, business director, Ci&T. "The high-performance teams do whatever it takes to get the job done successfully, employing Agile and Lean IT methodologies to ensure that Dow AgroSciences Brazil thinks of us as a partner and integral part of its IT operations -- rather than just another vendor."
Ci&T (www.ciandt.com) provides value-driven, Nearshore web and mobile application services and software product engineering. The company's high-performance teams employ agile methodologies and Lean principles to deliver innovative, value-generating projects for companies of all sizes, by leveraging the latest mobile, cloud and web technologies. A truly global company established in 1995, Ci&T is headquartered in Campinas, Brazil, with strategic locations across Latin America, North America, Europe and the Asia-Pacific region. For more information, visit www.ciandt.com.