SOURCE: Centina Systems, Inc.
November 18, 2008 10:03 ET
Centina Systems NetOmnia™ Selected by Shenandoah Telecommunications to Streamline Operations and Ensure the Highest Level of Customer Satisfaction
Service Provider Deploys Leading Edge Technology to Consolidate Network Operations
RICHARDSON, TX--(Marketwire - November 18, 2008) - Centina Systems, a leading provider of
operations support systems, today announced that Shenandoah
Telecommunications (Shentel) (NASDAQ: SHEN) has successfully implemented
NetOmnia™, a customer-centric
service assurance system.
Shentel's Network Operations Center (NOC) and field staff will use
NetOmnia™ to monitor and correlate wireless, wireline, broadband, video and
IT infrastructure issues and proactively resolve customer problems. With
this implementation, Shentel eliminates multiple legacy network management
systems used by different departments and consolidate all the operations
under NetOmnia™ watch.
Richard Baughman, Director of IT, Shentel, said, "We evaluated many of the
OSS products on the market and selected NetOmnia as the product offered
many significant benefits and advanced capabilities that better aligned
with our business objectives. NetOmnia provided us comprehensive tools we
need to understand the customer impact of infrastructure issues in real
time. The Web 2.0 architecture provides us with a very flexible and easy
to use product that simplifies our configuration and day-to-day operations
while allowing us to integrate the application into our other core support
systems."
Anand Gonuguntla, CEO for Centina Systems, said, "We are delighted to add
Shentel to our growing list of service provider customers. We won
Shentel's business because NetOmnia™ is a superior alternative to competing
legacy systems. This is a product space that has not seen innovation in
over 10 years. We are glad to see that our vision of empowering the NOC
with customer-centric network operations systems is being well accepted in
the market place."
About Centina Systems, Inc:
Centina Systems, Inc., based in Richardson, TX is a provider of
carrier-class customer-centric service assurance system. Centina Systems'
NetOmnia ™ helps service providers consolidate multi-vendor,
multi-technology network and systems, reduce down time, automate business
functions and improve operational efficiency. With NetOmnia, service
providers understand the customer impact of infrastructure issues in real
time, offer end customers visibility into the services they purchased,
improve transparency in customer support thereby reducing service support
overhead which leads to a more satisfactory customer experience. For more
information visit www.centinasystems.com
About Shenandoah Telecommunications (Shentel)
Shenandoah Telecommunications Company is a holding company that provides a
broad range of telecommunications services through its operating
subsidiaries. The Company is traded on the NASDAQ Global Select Market
under the symbol "SHEN." The Company's operating subsidiaries provide
local and long distance telephone, Internet and data services, cable
television, wireless voice and data services, alarm monitoring, and
telecommunications equipment, along with many other associated solutions in
the Mid-Atlantic and Southeastern United States.